Health is wealth. That is the main reason why I left my previous job. My blood pressure went down to 70 over 50 from my normal 90/60 BP. Then I did have some serious issues with my cervix too. If only I haven't had all those complications, I won't leave. I enjoyed my call center experience but more than that, I am proud to say that I learned a lot of things. Here are some of them that I want to share to you guys.
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| photo from kalibrr.com |
1. Multitasking is a sine qua non. A usual call center scenario? Queueing! I used to handle inbound calls wherein I just wait for a customer to call. It's way easier than outbound where you have to call an existing customer and mainly sell your product. But hey, I used to sell too! That's twice the stress. I was a technical support representative obliged to sell an extended warranty for the product I was handling.
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| photo from braingainmag.com |
2. Accent is not that important. What matters most is what you say, obviously. Some call centers may be too strict when it comes to diction. But mind you, your slang might sound too good for you, but sounds like an alien to your customer. Not all customers are natives. They are in America but it does not mean that they speak pure American. Some of my customers were Indians, British, Japanese, and Filipinos. Too much accent will only have your customers asking to repeat what you've said. That makes the call longer and more complicated. Just speak naturally.
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| photo from 123rf.com |
3. Befriend your team leader. Your team leader will be your saving grace from a million-dollar call. It means he will be there to help you if the call gets too hard to handle or if the customer simply wants a supervisor. But it does not mean that you just ignore your team mates. They can be your good friends too, in and outside the work premises.
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| photo from drlaman.com |
4. Patience is a virtue, no matter what. Cliche right? But in the end, patience will save you from a bad call. When we say bad call, it's not just about a rude customer. It can be a very challenging call or nature's wrong timing (you're in the middle of a call when you feel your stomach gnawing or you feel like farting, etc.).
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| photo from rhresumes.com |
5. Leave work-related issues in the work place. My break schedules were often inconstant. I used to have fifteen minute breaks wherein I would still go out and enjoy a cup of coffee. Then I was also given two days of rest a week. I spend that time enjoying my bed and dream land once in a while and of course bonding with my son.
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